RPA Contact Details

The RPA increasingly corresponds with registered land manages and their agents via email, updating them about individual business but also general changes and actions. We have been informed by a member of a potential issue with recorded contact details.

Where the member has submitted a grant application or claim on behalf of a client and has then subsequently updated their contact details, it appears that the RPA may on occasion retain and use the contact details from the submission. In the example raised by the member, they were contacted on the address used to submit a Countryside Stewardship application, despite having since changed and updated their details.

Members who have recently changed correspondence details are advised to: 1) contact the RPA via email if they are concerned they may have missed correspondence; 2) check that their new contact details are correctly recorded on the Rural Payments system.