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Terms & Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.


There are 3 methods of payment; either by Credit/Debit Card, Bank Transfer or Cheque/Cash. If paying by Cheque/Cash an invoice will be sent with your order and we request payment within 28 days.

Shipping And Handling

Your order will usually be sent via Royal Mail Second Class post.  If ordering large quantities please call the office to place your order as a Courier can be arranged to keep shipping costs low.

Delivery Schedule

Orders are usually dispatched within 24 hours from time of receipt.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

Tax Charges

VAT will be charged at the rate currently in force when your order is made.


We will supply the goods ordered in accordance with these terms and conditions or will refund your payment.

Reaching Us

If you need to reach us, please email us on, alternatively, you can call on 01452 831815 (International +44 01452 831815) or fax us on 0800 1240493 or write to us at:

Harts Barn Farmhouse
Monmouth Road
GL17 0QD
United Kingdom

Privacy Policy

The Central Association of Agricultural Valuers (CAAV) do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:

  • a. Take and fulfill customer orders
  • b. Administer and enhance the site and service
  • c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Website Shop Returns Policy - We are happy for you to return items which are in their original condition, but all returns requests must be made within 30 days from date of invoice and prior authorisation is required from CAAV.  For further details please contact

To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at